RETURNS POLICY

READY TO WEAR PURCHASES

We want you to be completely satisfied with your purchase.  If your purchase was a special order please see our custom order returns policy.  If your purchase is not the correct fit, style or size for you please return to us within 7 days of you receiving your garment, for an exchange or store credit, this does not apply to earrings.

Exchanges are accepted within 7 days of you receiving your garment. You must contact our friendly After Sales team sales@undertheveil.com.au to arrange for your item to be returned.

Once confirmed, we must receive your item within 14 days if located in Australia or 21 days if located overseas. Items must be in original condition free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place.

We suggest all items are tried on as soon as they are received to ensure you can exchange items within our specified timeframe. Please try on the gown after a shower to avoid contact with moisturiser, deodorant or makeup.

Additionally, please try on your gown on clean, carpeted or tiled flooring.

All items will undergo further quality control upon return. Exchanges are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Service will contact you with your options.

In the event of a manufacturing fault, return postage will be paid by UTV. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.

If in doubt please give us a call.

SALE STOCK PURCHASES

There are no returns or refunds offered for sale stock.

SPECIAL ORDER PURCHASES

As your dress is made especially for you, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault.

We highly recommend you try your dress on as soon as you receive it. In the unlikely circumstance your dress does not fit you, you must contact sales@undertheveil.com.au within 7 days of receiving your order.

If you have lost or gained weight, we recommend contacting our UTV team for guidance and advice to have your gown tailoured.

If for any reason there is a manufacturing fault, postage will be covered by UTV. You will need to provide updated measurements and images for our production team before the dress is returned. Any dresses being returned to UTV must be returned in the original packaging.

Once confirmed you can return your special order, we must receive your item within 14 days if located in Australia or 21 days if located overseas. Items must be in original condition free of makeup, marks and stains, and must not have been worn, altered or washed. Any tags must remain in place.